AI-dispatch – Tookan
✦ Live AI Dispatch Capabilities

The AI That Runs Inside Every Dispatch Decision

These aren’t roadmap features. Four active AI capabilities inside Tookan today — processing every task, every agent, every route in real time.

Smart Auto-Assignment
Predictive Route Optimisation
Dynamic ETA Prediction
SLA Breach Alerts
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🧠 AI Feature 01
Smart Auto-Assignment
AI evaluates every available agent against every incoming task simultaneously — weighing proximity, workload, vehicle capacity, zone boundaries, skill tags, and shift availability — then assigns the optimal match in milliseconds.
  • Nearest agent with available capacity — not just nearest agent
  • Load balancing across the entire fleet, not first-available
  • Zone and geofence constraints respected automatically
  • Skill and vehicle type tags factored into every assignment
  • Dispatchers retain full drag-and-drop override at any time
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AI Assignment Engine — Live
A2
Agent 2 · Zone B
0.8km away · 2 tasks · Capacity 80%
92pts
AI Pick
A5
Agent 5 · Zone A
2.1km away · 4 tasks · Capacity 95%
61pts
A8
Agent 8 · Zone C
3.4km away · 1 task · Off-zone
44pts
⚡ Assigned ORD-9012 to Agent 2 in 140ms
🛣️ AI Feature 02
Predictive Route Optimisation
Real-time traffic data, historical delivery patterns, and live task density feed a continuously updated route model. Agents receive the fastest multi-stop sequence — and get re-routed automatically when conditions change mid-shift.
  • Multi-stop optimisation using Tookan RO or Google CFR
  • Live traffic integrated — not just departure-time estimates
  • Automatic mid-shift re-routing when faster paths emerge
  • Named routes with multi-task assignment and agent publishing
  • Route updates pushed to driver app in real time
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Route Optimisation — Active
A
B
C
D
▲
ETA 8m
ETA 19m
ETA 31m
Original route
62 min
AI optimised
44 min
⏱️ AI Feature 03
Dynamic ETA Prediction
ETAs aren’t calculated once at dispatch and left to age. Tookan’s AI recalculates delivery time continuously based on agent position, live traffic, and task progress — then proactively notifies customers when anything changes.
  • ETAs update every 60 seconds based on live agent location
  • Traffic, dwell time, and task sequence factored in
  • Customers notified proactively when ETAs shift by >5 min
  • AI-predicted ETA shown on branded customer tracking page
  • ETA accuracy improves over time with historical data
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Customer Tracking — Live ETA
ORD-8821 · Grocery Delivery
Agent 2 is on the way
Dispatched 2:14pm⏱ ETA 2:41pmDelivered
AI updated ETA 3 min ago — traffic on Main St avoided
ORD-8822 · Pharmacy Pickup
Agent 1 is on the way
Dispatched 2:22pm⏱ ETA 2:58pmDelivered
🚨 AI Feature 04
SLA Breach & Anomaly Alerts
AI monitors every active task against its SLA window. When a breach risk is detected — an agent running late, an unaccepted task sitting too long, a geofence anomaly — dispatchers are alerted before it becomes a failure.
  • Continuous SLA monitoring across all active tasks simultaneously
  • Breach predicted before it happens — not flagged after
  • Alerts surfaced in dispatcher dashboard with suggested action
  • Geofence breach notifications via email and push
  • Agent inactivity and task non-acceptance triggers
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SLA Monitor — 47 Active Tasks
⚠️
ORD-8847 · Pharmacy
Agent 14 min away · SLA window closes in 8 min
At Risk
🕐
ORD-8851 · Grocery
Unaccepted for 6 min · Agent not responding
Watch
✅
ORD-8821 · Restaurant
On track · ETA 12 min · SLA 20 min
On Track
✅
ORD-8838 · Courier
Delivered 4 min early · POD captured
Complete
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AI features included on all paid plans

No separate AI tier. No upsell. Smart auto-assign and SLA alerts from Startup. Route optimisation and dynamic ETAs on Enterprise.

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