Task-based pricing. No per-seat fees.

No — auto-assign is one layer. Tookan’s AI runs four capabilities: smart auto-assignment, predictive route optimisation, dynamic ETA prediction, and SLA breach alerts. All four are active in the platform today.

Each task is one discrete job assigned to an agent — a delivery, pickup, appointment, or field job. Tasks reset monthly. Additional tasks above your quota are charged at your plan’s overage rate.

Yes. Tookan does not charge per driver or dispatcher on any paid plan. You pay for tasks dispatched, not headcount. Free Forever is limited to 2 agents; all paid plans allow unlimited agents.

No — it removes routine decisions from their plate so they focus on exceptions. Dispatchers retain full override control. Most teams handle 2–3× the task volume with the same dispatcher headcount after enabling AI.

White-labelling is available as an add-on on Startup, Growth, and Standard. It’s included natively on Enterprise and all lifetime plans. The AI-predicted ETA on the tracking page is fully branded.

Free Forever gets community support. All paid plans include 24/7 email and phone. Growth and Standard include onboarding assistance. Enterprise includes a dedicated CSM, SLA guarantee, and custom onboarding terms.