Industries – Tookan

🍔

Food & Restaurant

Multi-brand dispatch at peak-hour speed

Restaurant delivery is defined by tight ETAs and simultaneous spikes. Tookan handles multi-restaurant dispatch, real-time driver tracking, and customer-facing ETAs — without operators manually managing every order.

AI Advantage

AI handles peak-hour surge assignment automatically — orders spike, AI expands assignments across available agents in seconds, no dispatcher bottleneck.

Multi-restaurant dispatch from one dashboard
Real-time driver tracking with customer ETA
Slot-based scheduling for pre-orders
Webhook integration with POS and ordering platforms

🍔

🛒

Grocery & Convenience

High-volume batching for Q-commerce speed

Grocery delivery demands volume handling, tight time-slot management, and zero order mix-ups. Tookan batches tasks intelligently, manages slot-based booking, and alerts on geofence anomalies before they cause delays.

AI Advantage

AI clusters nearby deliveries into optimised multi-stop runs — reducing fleet cost per order while keeping every slot delivery on time.

High-volume task batching and slot management
Geofence alerts for territory breaches
Customer booking forms with slot selection
Agent capacity management by order weight/volume

🛒

📦

Courier & Parcel

Route-optimised multi-stop delivery at scale

Courier operations live or die on route efficiency and proof of delivery. Tookan optimises multi-stop runs, captures POD at every drop, and re-routes when failed deliveries or traffic change the plan mid-shift.

AI Advantage

AI re-routes around traffic and failed delivery attempts in real time — drivers get updated sequences pushed to their app without any dispatcher intervention.

Multi-stop route optimisation (Tookan RO or Google CFR)
POD: photo, e-signature, barcode scan, OTP
Barcode and QR scanning for parcel verification
Historical path playback for dispute resolution

📦

🏭

Logistics & 3PL

Multi-merchant fleet management from one hub

3PL operations need to separate merchant data while sharing fleet resources. Tookan’s multi-merchant architecture gives each brand their own scoped environment while dispatchers manage everything from one dashboard.

AI Advantage

AI balances load across merchants and fleets — routing overflow to 3PL partners when in-house capacity is full, with cost vs ETA comparison per order.

Multi-merchant task and agent isolation
White-label agent app and sub-admin panels
Delivery orchestration — 3PL overflow routing
Merchant-level analytics and reporting

🏭

💊

Healthcare & Pharmacy

Compliance-grade delivery for time-critical orders

Pharmaceutical delivery has zero tolerance for SLA failure or chain-of-custody gaps. Tookan prioritises time-critical tasks, captures compliance-grade POD, and uses custom fields to handle sensitive delivery requirements.

AI Advantage

AI flags SLA breach risk on time-sensitive medication runs before they happen — dispatchers get alerts with suggested reassignments while there’s still time to act.

Priority task queues for urgent deliveries
Custom fields for sensitive delivery data
OTP verification and e-signature for chain of custody
SLA breach alerts with pre-breach notification

💊

⚡

On-Demand & Marketplace

Zero-touch dispatch for high-velocity platforms

On-demand platforms need sub-second task intake, instant assignment, and a customer experience that matches the speed of the order. Tookan’s webhook-driven intake and AI auto-assign make the entire flow touchless.

AI Advantage

AI assigns in under 2 seconds from webhook receipt — no dispatcher in the loop. Orders land, get assigned, and drivers are notified before a human could read the task.

Webhook-driven task creation from your platform
AI auto-assign — zero dispatcher intervention
Customer booking forms for self-serve creation
Branded tracking page with live ETA for customers

⚡

Built for Every Last-Mile Operation

Your vertical. Tookan’s AI.